| Time |
Summary |
| .47 |
Flexibility is required for survival |
| 1.05 |
Meet Expectations and more |
| 2.38 |
Diversification with other products |
| 3.15 |
Baby Boutique |
| 3.38 |
Listen to your customers |
| 3.52 |
Look for what is not here in town |
| 4.37 |
Under promise and over deliver |
| 5.01 |
Examples of Under promise and over deliver |
| 7.03 |
Online orders and Extra Service Example |
